Implementing Itsm

Author: Randy A. Steinberg
Publisher: Trafford Publishing
ISBN: 1490735127
Size: 34.68 MB
Format: PDF, ePub, Mobi
View: 2698
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Using this book, start your transformation today!

Architecting Itsm

Author: Randy A. Steinberg
Publisher: Trafford Publishing
ISBN: 1490719571
Size: 54.72 MB
Format: PDF
View: 2420
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"One can put together an entire IT service management operation just from the descriptions in this book!" "If I had to build a large IT infrastructure or data center from scratch, this book becomes my most critical reference!"

The Practical Guide To World Class It Service Management

Author: Kevin J. Smith
Publisher: Outskirts Press
ISBN: 057818897X
Size: 69.83 MB
Format: PDF, Mobi
View: 2670
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This guide contains 6 Core and 12 World-Class processes each of which is described in chapters that provide a logical view of the element itself and why it is important to the organization, along with a flexible process model that can be ...

Servicing Itsm

Author: Randy A. Steinberg
Publisher: Trafford Publishing
ISBN: 1490719563
Size: 36.45 MB
Format: PDF, ePub, Mobi
View: 5017
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Rather than discuss the theory around what a service catalog or service portfolio is, this book gives you the actual IT service descriptions for running, operating, and managing an entire IT infrastructure.

High Velocity Itsm

Author: Randy A. Steinberg
Publisher: Trafford Publishing
ISBN: 1490776559
Size: 80.14 MB
Format: PDF, ePub, Mobi
View: 7353
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If you read through this book and still don’t believe there is a critical need for IT Service Management then good luck seeing if you can survive in IT for the next 5 years.

Measuring Itsm

Author: Randy A. Steinberg
Publisher: Trafford Publishing
ISBN: 1490719458
Size: 53.64 MB
Format: PDF, Docs
View: 4208
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In this book, you will learn about the following: Defining and building a comprehensive metrics program Metrics that are the most important and how to calculate them How to measure your IT services Tips and suggestions for what to do if ...

Measuring Itil

Author: Randy A. Steinberg
Publisher: Trafford on Demand Pub
ISBN: 9781412093927
Size: 10.51 MB
Format: PDF, Mobi
View: 2561
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This is not a theoretical treatise, but a practical guide that shows you the operational metrics to use and how these can be calculated into Key Performance Indicators (KPIs) and Critical Success factors (CSFs) that resonate with Senior ...

The Itsm Process Design Guide

Author: Donna Knapp
Publisher: J. Ross Publishing
ISBN: 1604270497
Size: 63.90 MB
Format: PDF, Mobi
View: 6010
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The advice and techniques in this book apply unilaterally to every IT service provider and ITSM framework, standard, and maturity model.

Servicing Itil

Author: Randy A. Steinberg
Publisher: Trafford on Demand Pub
ISBN: 9781425140328
Size: 11.25 MB
Format: PDF
View: 3164
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Rather than discuss ITIL theory around Service Catalogs and Portfolios, this book gives you the actual IT service descriptions for running, operating and managing an entire IT infrastructure!